FAQ: Ultimate light for filmmaking and your phone: Crack Light
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Add-on: How do I add more Crack Lights to my order?

  1. If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. If not, click “Back this project” and pick one of the rewards. Every backer can pick one and only one reward level.

  2. Calculate the cost of how many units you want. Increase your reward by the corresponding pound amount. You do not need to add any extra money for shipping beyond the shipping surcharge that is part of your reward.

  3. That’s it, you’re done for now — no need to do anything else until after the project ends on March the 7th.

In the weeks following March 7th we will send every backer a survey. In that survey, you will tell us which specific items you want to add on to your reward. You will also have the chance to add Blind Spot products to your reward that are not in the Add-On Menu. You will give us your shipping details at that time.

Last updated: March 14, 2019 11:56

Tech: What phones can the crack light work with?

As long as your phone has a USB-C or lighting charging point it is most likely the crack light will be compatible. In all our research and development it has worked on every phone we have tried. In some cases, the phone may not provide enough power to run the crack light at max brightness although all the phones we have tested with providing a high % of the max power.

As there are thousands of phone models out there we simply cannot guarantee the compatibility or performance of the crack light with your phone, we are however confident it will perform well in most cases.

Last updated: March 14, 2019 11:56

Tech: Is this dangerous for my phone?

No, if your phone is operating correctly it has many internal protection mechanisms to look after your phone and its battery. Expect your phone to get hot in use and use up the battery capacity quickly.

Last updated: March 14, 2019 11:56

Tech: What are the power source requirements?

Any USB A port that can continuously supply over 1 amp of current.

Last updated: March 14, 2019 11:56

Tech: What happens if I overload a USB socket?

We can’t officially speak for other manufacturers devices however most USB power sources will simply shut down if they are overloaded and restart when the load is removed.

Last updated: March 14, 2019 11:56

Tech: Can I daisy chain?

Yes, you can link multiple lights together through USB hubs, splitters etc however you must ensure you don’t overload the primary source USB socket.

Last updated: March 14, 2019 11:56

Tech: Current draw

At full power the crack light current draw is 1 amp.

See tech spec section for other information.

Last updated: March 18, 2019 20:24

Tech: Dimer size

The dimmer body measures 55 x 32 x 12mm A USB plug protrudes from one side.

Last updated: March 18, 2019 20:24

Shipping: When will I get my stuff

We will aim to meet the targets set out but we cannot guarantee there will not be issues along the journey. For the duration of our funding period, we will be putting final tweaks on our manufacturing, assembly and QA processes. Once those things are set, we’ll begin making production runs. This product is different from our previous ones in that all the R&D work has been completed and the design is finalised. This is our 6th project and we are confident we can deliver on our promises.

Last updated: March 18, 2019 20:24

Refunds or Exchange?

We do not offer refunds or returns on items received as Kickstarter rewards.

The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense. They are gifts - in our case, camera products - that are sent to our supporters as a token of appreciation for their support of our business. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.

We appreciate your understanding of our policy and the support you have given us. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding…

  1. Give your reward to a friend. Our products might not work for you, but there are many folks out there who might find them very valuable. We’d love for you to share our gear with a friend of yours.
  2. Sell your reward to somebody. Many Kickstarter rewards were purchased below the retail value – if you want to recoup that value and possibly even more, throw your reward up on eBay.
  3. Give your reward another chance. Some of our products can take some getting used to. All of our gear is designed for use in a variety of scenarios. Maybe it doesn’t work for you right now, but perhaps you’ll find the right time and place in the future.
Last updated: March 18, 2019 20:24

Warranty, Will I have one?

All Blind Spot Kickstarter products come with a 90 days warranty and The Crack Light will be no different! This means that should there be an issue with the manufacturing of your Crack Light, such as an electric fault we will issue a replacement. Please note this does not cover structural or physical damage caused by misuse.

Last updated: March 18, 2019 20:24

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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